Important before launch
This is a working privacy notice.
It reflects the product currently being built. The legal entity details, registered address, final retention schedule and complete processor list must be confirmed with privacy counsel before the app or membership goes live.
01
Who we are
Feel Harmoni is the organisation responsible for deciding how and why personal information is used across the Feel Harmoni website, mobile app, membership, studio and FuelHer café. In data-protection language, we are the “controller”.
Privacy questions can be sent to admin@feel-harmoni.com. Our full legal name, company number and registered address will be added here before launch.
02
Information we collect
Depending on the services you use, this may include:
- Waitlist details such as your name, email address, area of interest, consent and unsubscribe preference.
- Account details such as your name, email address, phone number, profile details and authentication records.
- Identity-verification information including the outcome and reference supplied by our verification provider. We do not need to keep a copy of every identity document ourselves.
- Wellness information you choose to provide, including cycle dates, period status, energy, mood, sleep, stress, check-ins and responses used to shape your Halo guidance. Some of this is health data and receives extra legal protection.
- Journal information such as private text, photos and your Reflective Mood rating.
- Membership and activity information including subscriptions, class credits, bookings, attendance, studio check-ins, progress, rewards and community preferences.
- FuelHer information including meal and drink choices, collection times, allergy or dietary information you provide, order history and credit usage.
- Payment information such as payment status, transaction references and refunds. Card details are handled by our payment provider rather than stored in the Feel Harmoni app.
- Communications including support requests, notification preferences and messages you send us.
- Technical information such as device type, app version, security logs, crash information, IP address and push-notification token.
03
How and why we use it
| Purpose | Typical legal basis |
|---|---|
| Manage the launch waitlist and send the updates you ask to receive. | Your consent. You can withdraw it or unsubscribe at any time. |
| Create and secure your account, manage membership, bookings, orders and payments. | To perform our contract with you and meet legal obligations. |
| Provide cycle-aware check-ins, Halo insights and personalised wellbeing suggestions. | Your explicit consent for health information, alongside a UK GDPR lawful basis confirmed before launch. |
| Protect members, prevent fraud, keep reliable records and operate the service safely. | Our legitimate interests and, where required, legal obligations. |
| Send service messages such as verification, booking, collection and security updates. | To perform our contract with you. |
| Send optional news or marketing. | Your consent. You can opt out at any time. |
| Improve performance using privacy-safe product and reliability information. | Our legitimate interests, balanced against your rights; consent where required. |
We do not sell personal information. We do not use journal words or photos for advertising, staff profiling or general analytics. We will record the final lawful basis and special-category condition for every live processing activity before launch.
04
Your journal is your private space
The words and photos you add to My Journal are not made available to Feel Harmoni staff or administrators. Product safeguards are designed so operational and support tools can see completion facts—not the content of your entries.
Your Reflective Mood rating may be used separately to personalise your experience and, where appropriate, in aggregated reporting. We will explain any change to this boundary before it takes effect and ask for consent where required.
06
How long we keep it
We keep information only for as long as it is needed for the purpose described, taking account of your account status, legal and tax requirements, disputes, safeguarding, fraud prevention and secure backup cycles.
Waitlist details are kept until the launch-update programme ends, you unsubscribe, or you ask us to delete them—whichever happens first—subject to a short suppression record where needed to respect an opt-out.
Journal content and wellness information should be deleted or anonymised when your account is deleted unless a legal reason requires a limited record to remain. Payment and contractual records may need to be kept longer. A category-by-category retention schedule will be approved and published before launch.
07
Your choices and rights
UK data-protection law may give you the right to:
- ask for a copy of your personal information;
- correct information that is inaccurate or incomplete;
- ask us to delete or restrict how we use information;
- object to certain uses, including direct marketing;
- receive information you provided in a portable format;
- withdraw consent at any time, without affecting earlier lawful use; and
- ask for human review of a significant decision made solely by automated means.
Email admin@feel-harmoni.com to make a request. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
09
Questions or concerns
Contact admin@feel-harmoni.com. We will publish our full postal and company details before launch. We may update this policy as the product changes; material changes will be brought to members’ attention.